Refund and Returns Policy
Last Updated: June 2026
This Refund and Returns Policy explains the conditions under which returns, refunds, and exchanges are accepted by Lil Duck Kombucha.
1. Return Eligibility (30 Days)
Customers may request a return within 30 days of the delivery date or in-store pickup date.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
Returns that do not meet these requirements may not be eligible for approval.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Items that have been used, assembled, or modified.
- Products damaged after delivery due to customer handling or misuse.
- Clearance, final sale, or specially marked non-returnable items.
- Customized or special-order furniture items, if applicable.
3. Return Process
To initiate a return:
- Contact our customer support team within the 30-day return period.
- Provide your order information and the reason for the return.
- Wait for return instructions and approval before sending the item.
Items returned without prior authorization may not be accepted.
4. Return Shipping
Return shipping costs may be the responsibility of the customer unless the return results from:
- A damaged item.
- An incorrect item received.
- A verified fulfillment error.
For larger furniture items, return pickup services may be arranged when available.
5. Damaged or Incorrect Items
If an item arrives damaged or incorrect:
- Please notify us within 48 hours of delivery.
- Photos or supporting documentation may be requested.
- After review, we may offer a replacement, repair, store credit, or refund depending on the circumstances.
6. Refunds
Approved refunds are issued to the original payment method used during purchase.
Please allow 5–10 business days for refund processing after approval.
Shipping and delivery charges may be non-refundable unless the refund results from a verified error or damaged shipment.
7. Exchanges
Product exchanges may be available depending on inventory availability.
Customers should contact our support team to discuss exchange options before returning any item.
8. Order Cancellations
Orders may be canceled before processing or shipment.
Once an order has been shipped, scheduled for delivery, or prepared for pickup, cancellation may no longer be possible.
Please contact customer support as soon as possible regarding cancellation requests.
Contact Information
Business Name: Lil Duck Kombucha
Address:
2625 Whittier Blvd
Los Angeles, CA 90023
United States
Phone: +1 (213) 771-5575
Email: support@lilduckwellness.com